Terms & Conditions

Returns
We are very confident that you will be happy with your purchase, but you are welcome to return any item to us within seven days of delivery. The goods must be unused, in fully resaleable condition and in their original packaging. If you would like to return something to us please contact us to make arrangements to send it to our warehouse. Returns must be sent via a trackable method and we strongly recommend getting delivery insurance. Proof of postage is not proof of delivery – please send only by a method that requires a signature. We regret that we are unable to collect items directly from customers.

If you do wish to return something you have bought, you must contact us beforehand at sales@nu-stock.co.uk – once we have received and inspected the goods, your payment will then be refunded minus our delivery and insurance costs.

Cancellations
If you wish to cancel an order, you are very welcome to do so at any time until it is collected by our courier (unless an alternative arrangement has been made, this will normally be 12 noon on the working day following the receipt of payment). Contact us at sales@nu-stock.co.uk and we will refund your payment in full.

Once an order has been collected by the courier, it is still possible to cancel but the payment will be refunded minus any delivery and insurance costs which have been incurred.

Damaged goods
We check all our goods before they leave the warehouse. We have also spent a considerable amount of time and effort arranging the best delivery services we can. However, inevitably with deliveries things may on occasion arrive damaged. If an item does arrive damaged, please contact our customer service team and they can sort any problems out for you very quickly.

When you take delivery you must check the box and if there is any sign of damage you MUST note ‘Damaged’ on the delivery note or terminal at the time of delivery. If there is no apparent damage but it is not possible to inspect the contents of the package, you MUST write ‘Contents Unseen’ on the delivery note or terminal. If the couriers receive a ‘clean’ signature they will consider that the goods have been delivered in perfect condition and it will not be possible to make a refund. If there is any damage, you must also notify us directly within 48 hours of receipt. We cannot accept damage claims which are notified after this period.